Refund policy

Plants are living things, so we take particular care in growing, selecting and packing them for their journey to you.

If your plants arrive damaged or in poor condition, please contact us as soon as possible — ideally within 48 hours of delivery — at hello@agardenbetween.com, and include photos of the plant and packaging where possible. This helps us work out what has happened and put things right.

Depending on the circumstances, we may offer a replacement, refund or another appropriate remedy.

Because plants are living and perishable, we don't accept returns or offer refunds simply because you've changed your mind. Once plants have been delivered in good condition, their ongoing health depends on their growing conditions and the care they receive.

For seeds and other non-perishable products, please contact us if you wish to discuss a return. Items must be unused and in their original condition unless they are faulty.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.